Return & Refund Policy

Damaged or incorrect goods

Inspect the packaging before you sign the transporter's receipt. If equipment arrives damaged in transit, or a different model has been sent, tell us within 48 hours of delivery with photographs of the packaging and the machine. Note any visible damage on the receipt at the time of delivery - a claim is very hard to raise once a clean receipt has been signed.

Manufacturing defects

If a machine develops a fault that is not down to wear, misuse or site conditions, call or WhatsApp us with your invoice number, the model code and a short description or video of the fault. We take it up with the manufacturer of that machine and tell you what can be done about it. We do not ask you to send the machine back before we have looked at the problem.

Change of mind

Commercial equipment is not sold on approval. Once a machine has been installed or used we cannot take it back. If a machine is still unused, contact us within 7 days of delivery and we will discuss a return; return freight and any restocking charge are payable by you.

Made-to-order equipment

Equipment built or modified to your specification, and larger ovens ordered in for you, cannot be returned or cancelled once the order has been placed with the manufacturer.

Refunds

Where a refund is agreed, it is paid back the same way you paid us, once the machine has been received and checked. We will tell you the timeline when we agree the refund.

Cancelling an order

To change or cancel an order, call us on the number on our contact page. Please call as early as you can - once a machine has been despatched, or ordered in for you, the terms above apply.

Last updated 02 September 2026